​ACCESSIBILITY STATEMENT
This statement was last updated on 19 October 2025
We at Paynes Healthcare are committed to ensuring that our website and digital services are accessible to everyone, including people with disabilities.
What web accessibility is
An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies.
We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards, as mandated by the European Accessibility Act (EAA) 2025 and relevant UK regulations. This means our digital content is designed to be perceivable, operable, understandable, and robust for all users, including those using assistive technologies. irrelevant information]:
Legal Compliance
Accessibility Standards
​Ongoing Improvements
​We regularly test our website’s accessibility using a combination of automated tools and manual reviews. We are continuously working to identify and fix accessibility issues and to improve user experience across all devices.
Paynes Healthcare is committed to ensuring that our digital services are accessible to all users, including people with disabilities. We adhere to all applicable accessibility laws and standards to provide an inclusive online experience.
Our commitment is founded on the following legislation and standards:
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Equality Act 2010: This UK law prohibits discrimination against people with disabilities and mandates reasonable adjustments to digital services to ensure equal access.
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Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018: We follow these regulations which require public sector entities to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. Although these apply directly to public bodies, we use them as best practice benchmarks.
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European Accessibility Act (EAA) 2019: Effective from June 28, 2025, the EAA sets harmonised accessibility requirements for digital products and services across the EU, which guide our accessibility practices, especially for services involving EU customers.
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Web Content Accessibility Guidelines (WCAG) 2.2 Level AA: We strive to meet these updated international standards for website and app accessibility, ensuring content is perceivable, operable, understandable, and robust.
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British Standard BS 8878:2016: We reference this standard for inclusive web design and accessibility best practices.
We continually review our compliance in line with evolving accessibility laws and guidelines to provide an accessible and inclusive digital environment.
Known Limitations
While we strive for full compliance, some elements such as certain PDFs and third-party integrations may not yet meet all accessibility standards. We are actively addressing these and welcome feedback from users to help us prioritise improvements.
Getting Help
f you encounter any accessibility barriers or have suggestions for improvement, please contact us at:
Email: contact@payneshealthcare.co.uk
Phone: 07923 607761
Address: 5 South Charlotte Street, Edinburgh, EH2 4AN
We will aim to respond to all queries promptly and offer alternative ways to access our information or services if needed.
Review and Updates
This statement was last updated on 19 October 2025. We plan to review it regularly to maintain compliance and reflect new accessibility initiatives.
This statement aligns with UK legal requirements, effectively communicates commitment to accessibility, and provides clear user support channels, helping healthcare consultancies foster inclusivity and regulatory compliance.